Not a member yet? Why not Sign up today
Create an account  

 
PhtdPeptides Complaint

#1
Placed a domestic order on 1/16
Did not receive order until 1/27 and the order was incorrect.

Upon messaging the source he proceeded to tell me "I'm just the messenger" and played email tag roughly for another few days saying he is "Waiting for a response"

2/02 he apologized and stated they had sent me more of one compound I had ordered due to a shortage of the main compound I needed, which i did not receive any of and what had been substituted wasn't even equal to value of what I had originally ordered. I told him look man this is unacceptable, mainly because you guys did this and didn't even consult with me before hand - either refund me for the compound you didn't send or send me my shit.

2/04 after a few more emails finally responds saying they are backed up and will honor another 10% on my next order. I responded again, Either refund me for the shit you didn't send or send me my shit.

I have yet to hear back after 5+ more emails from this vendor.

I understand the source is seemingly trying to resolve this issue but the blatant lack of communication and failure to provide service led me to post this. I hope the source sees this post and attempts to resolve the issue and if not hopefully this prevents other users from dealing with the bullshit I'm going through!

Warm regards,
RM
Reply

#2
I was sent 2 completely different products than my order (a pretty big order), received a message saying he's the middleman and he'll get back to me. Been a week, and still no response.
Reply

#3
@superawesomename
Reply

#4
(02-13-2020, 12:37 PM)runemate Wrote: Placed a domestic order on 1/16
Did not receive order until 1/27 and the order was incorrect.

Upon messaging the source he proceeded to tell me "I'm just the messenger" and played email tag roughly for another few days saying he is "Waiting for a response"

2/02 he apologized and stated they had sent me more of one compound I had ordered due to a shortage of the main compound I needed, which i did not receive any of and what had been substituted wasn't even equal to value of what I had originally ordered. I told him look man this is unacceptable, mainly because you guys did this and didn't even consult with me before hand - either refund me for the compound you didn't send or send me my shit.

2/04 after a few more emails finally responds saying they are backed up and will honor another 10% on my next order. I responded again, Either refund me for the shit you didn't send or send me my shit.

I have yet to hear back after 5+ more emails from this vendor.

I understand the source is seemingly trying to resolve this issue but the blatant lack of communication and failure to provide service led me to post this. I hope the source sees this post and attempts to resolve the issue and if not hopefully this prevents other users from dealing with the bullshit I'm going through!

Warm regards,
RM

(02-13-2020, 02:54 PM)assassin413 Wrote: I was sent 2 completely different products than my order (a pretty big order), received a message saying he's the middleman and he'll get back to me. Been a week, and still no response.

The mod team have reached out to the source and have been informed that they will be reaching out for resolution. If you don't get a response in a few days (I know, but it's Friday), shoot us an email with your order communications to sst_modmail@tutanota.com

I appreciate your patience.
Reply

#5
We are sorry about the problems currently we are trying to find a resolution but our main office is based in Wuhan we can't confirm payments and shipping right now. We will make sure to right anything that hs gone wrong and make everyone more than whole when we can continue operations. It is both a government and business issue because of the coronavirus. We have had a phenomenal record here and want to keep that. We are sorry for the current situation but it was an unforeseen issue we couldn't have been prepared for.
Reply

#6
(02-16-2020, 07:55 PM)PhtdPeptides Wrote: We are sorry about the problems currently we are trying to find a resolution but our main office is based in Wuhan we can't confirm payments and shipping right now. We will make sure to right anything that hs gone wrong and make everyone more than whole when we can continue operations. It is both a government and business issue because of the coronavirus. We have had a phenomenal record here and want to keep that. We are sorry for the current situation but it was an unforeseen issue we couldn't have been prepared for.

What does that have to do with you either sending me my product or refunding me to equal amount to the product you did not send me?

I work in the industry and understand the situation fully - but your lack of communication has been next to none.

Saying sorry doesn't cut it - we need an action plan with dates.

@superawesomename
Reply





Users browsing this thread:
1 Guest(s)